FAQ
Frequently Asked Questions
Answers about booking, pricing, airports, the vehicle and where we pick up. Don't see your question? Call or text (646) 327-3083. Cancellation and wait-time rules are on our policies page.
Booking & pricing
How do I book a ride?
Fill out the quote form, or call or text (646) 327-3083. You will get a quote, and once you confirm, your ride is booked.
How much does black car service cost?
Prices depend on distance, time of day, tolls, waiting time and whether the trip is one-way, round-trip or hourly. We give you a clear quote before you book.
Are tolls and gratuity included?
Ask when you request a quote and we will spell out exactly what the price includes.
How far ahead should I book?
As early as possible. We run one vehicle, so early-morning flights, holidays and wedding season fill up first.
Can I text you?
Yes. You can call or text (646) 327-3083 directly.
What are your hours?
We are available early morning to late evening, by reservation. Call or text to reserve. We are not a 24/7 dispatch service.
Cancellations & policies
What is your cancellation policy?
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours of pickup may be charged 50% of the fare. See our policies.
What happens if I miss my pickup?
No-shows are charged the full fare.
Can I change my booking on the same day?
Same-day changes are subject to availability. Call or text (646) 327-3083 as soon as you know.
Airports & flights
Which airports do you serve?
We drive to Newark (EWR), JFK, LaGuardia (LGA), Philadelphia (PHL), Teterboro (TEB) and Morristown (MMU).
Do you pick up at the airport?
Yes at the New Jersey airports: Newark, Teterboro and Morristown. For JFK, LaGuardia and Philadelphia, ask about return trips when you book.
What if my flight is delayed?
We check your flight status before pickup and adjust for delays. Include your flight number with your request.
How long will you wait at the airport?
Airport pickups include 30 minutes of complimentary wait time after landing for domestic flights and 60 minutes for international flights. Waiting beyond that is billed in 15-minute increments at the hourly rate.
Vehicle, passengers & luggage
What vehicle will I ride in?
A black Chevrolet Suburban, a full-size premium SUV.
How many passengers can you take?
Typically up to 6 passengers. Fewer if you have a lot of large luggage.
Do you provide child car seats?
No. Child car seats are not provided. Families traveling with young children should bring their own approved car seat.
Service area
Where are you based?
Branchburg, New Jersey, in Somerset County.
Do you pick up outside New Jersey?
Our pickups are in New Jersey. Drop-offs can be anywhere, including New York City and out-of-state airports.
Do you serve my town?
If it is in New Jersey, very likely. Call or text (646) 327-3083 or send a quote request with your pickup address.
What is black car service?
Black car service is a pre-booked ride in a private luxury vehicle with a professional chauffeur. Unlike a rideshare or a taxi, the trip, the vehicle and the driver are arranged in advance, and the car is reserved for you alone.
Ready when you are.
Tell us where you are going and when. You will get a personal reply with a clear quote. Available early morning to late evening, by reservation.